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AG Customer Bill of Rights – SaaS – Live October 14, 2009

Posted by hruf in Enterprise 2.0, Internet & Communities.
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Purpose And Intent

This document is intended to serve as a reference, checklist, and point of discussion with SaaS vendors for prospects and clients who have made the decision to begin a SaaS deployment. Though your SaaS vendor may not provide all these rights today, these represent the best practices in over 250 SaaS contracts and the general spirit and intent of most SaaS vendor’s executive management teams.

View this document on Scribd

How to use the Software As A Service Bill of Rights

  • If you’re a buyer of any of these markets, use this document as a checklist to ensure your rights are being met.
  • Have a dialog with your vendors, asking them where they fall within these bill of rights and where they differentiate.
  • Encourage your existing vendors to follow these rights as you negotiate your next renewal.

via AG Customer Bill of Rights – SaaS – Live.
via Altimeter Report: Customer Bill of Rights – Software-as-a Service

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